Terms and Conditions

Who are we?

We are Zoë Jordan Limited, a private limited company incorporated in England and Wales under company number 06143221

Our Website

Any transaction you enter into with us through our website: www.zoe-jordan.com is entered into with Zoë Jordan Limited.  Information you provide to us either on our website, by e-mail or through any other means of communication is held by Zoë Jordan Limited.

By accessing our website you automatically agree to the following terms and conditions. Our website is provided for your personal use and must not be used for any commercial purpose.

We may change our website and correct, or update, information (including product information) at any time- without prior notice. Except with regard to the descriptions of products available for order, we do not guarantee the accuracy of any information provided on our website.

We do not represent or warrant that the material contained in our website, any of the functions of our website and the server will operate without interruption or delay or will be error-free, free of any defects,viruses or bugs or compatible with any other software or material. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.

Ordering on-line

We have taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise.

Ordering by telephone

Our sales advisors will be delighted to help you place an order over the telephone, advise on the range of merchandise we offer on our website and help you with queries about payment. Please call 0207 352 8868 at any time between 9am and 5pm, Monday to Friday.

Before placing an order please read the following information:

  • Accepting your order
  • Delivery Charges
  • Returns Policy and Instructions.

These pages form an important part of our terms and conditions. They also contain important information about your order.

By submitting an order to us either through our website or by telephone you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on our website, you confirm that you are the person referred to.

Pricing Policy

All prices shown on our website are in Pounds Sterling and are inclusive of VAT at the applicable rate, but may change from time to time. We reserve the right to change prices if there is a change in the applicable VAT rate and will do our best to ensure that prices are always correctly shown.  However, very occasionally, an error may occur. In this unlikely eventuality, we will attempt to contact you at the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.

Product Availability

If an item sells out we will take it off our website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order.  If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order.

All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that it replaces. Substitutions will only be made with your consent.

Accepting your order

The acceptance of your order will be deemed to occur on allocation of the items to your order. The completion of the contract between you and us will occur when the order is despatched, unless you have cancelled the order- in accordance with our instructions.

We will send you an e-mail acknowledging your order, once it has passed through our security checks.

We may not accept your order for one of the following reasons:

  • We may have been unable to obtain authorisation for your payment.
  • The item you ordered may be out of stock. (See Product Availability.)
  • We may have identified a pricing or product description error.
  • There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.

Delivery Charges

A charge (according to the rate/service that you select) will be made to cover postage and packing on all orders.

We aim to process and deliver items in stock within 2 working days of order date to virtually anywhere in the UK, Channel Islands and internationally: to your home, place of work or any other address you wish to specify.

Zoë Jordan does not take responsibility for any customs charges or holding/return fees on any goods held or charged during internationally delivery. Customers are encouraged to research the rules of their delivery address before placing international orders with us.

Payment

We accept the following methods of payment:  Maestro, Solo, Visa Delta, Visa Electron, Visa Credit, JCB Cards.
We do not accept American Express as a method of payment.

We take payment from your card at the time we process your order ready for despatch.

Cancelling your order

If you would like to cancel your order please contact our Customer Services Department by  calling 0207 352 8868 or return your acknowledgement e-mail to us stating your intention to cancel your order.

We always make a great effort to process orders immediately thus it may not always be possible to cancel an order being dispatched in time.

In this instance please return the order following the returns instructions contained in the parcel.

Returns Policy

While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, we will offer you a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached, in the original packaging and you must contact us by emailing us on info@zoe-jordan.com.  We can only issue refunds or exchanges on items that are returned to us within 7 days of receipt within the UK and 14 days of international receipt.

All successfully returned items will be credited to the account used to originally purchase the items. Any items returned from a delivery address outside of the UK will incur any taxes, import duties orshipping charges that apply.

PLEASE NOTE: ‘Unworn and in perfect condition’ means that there are no marks on the item or any damage to the item. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. Zoë Jordan Ltd. is not responsible for any item that is not returned in the manner set forth above.

Privacy and Security

We have gone to great lengths to create this Privacy and Security policy to demonstrate our commitment to your privacy and the protection of your information. Our website uses the latest technologies to provide a safe, secure site for electronic commerce transactions.

Our Privacy and Security policy forms part of these Terms and Conditions. Visitors under the age of 16 should not sign-in to our website or submit any information to us. The intellectual property rights in our website are owned and controlled by Zoë Jordan Limited. All material featured and information provided on our website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Irwin & Jordan Limited.

You may download, electronically copy or print any of the contents of our website on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Zoë Jordan Limited. No right, title or interest in any of the contents of our website will be transferred to you as a result of downloading, electronically copying or printing or attaching to e-mail such material.

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our negligence- or from their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected withyour use of our website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage or loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of our website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of our website immediately if we consider that you have breached these Terms and Conditions.

Security of Transactions

We take your security seriously and encrypt consumer data, such as credit card numbers, when you order directly through our website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.

Security of e-mail correspondence

Our website also invites you to contact us via e-mail, through the 'Contact Us' page. E-mail correspondence is free format text and cannot be encrypted; therefore it is not a secure means ofcommunication. Please do not send sensitive information, such as credit card information, through e-mail.

Internet Security

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case withall computer networks linked to the Internet, we cannot absolutely guarantee the security of your information provided over the Internet and cannot be responsible for this.

Keeping your information up to date?

We do our best to ensure that the information we hold is as accurate and as up to date as possible. Please e-mail us info@zoe-jordan.com to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

Do we share your information with others?

We may need to pass your information on to others solely to enable us to provide you with the items you have ordered from us (postage /shipping companies).

What do we do with your information?

We do not have affiliate relationships with other companies and will not give your information to anyone other than a UK courier or postal service, who will need to know your delivery address and your telephone number so they can process your order.  

By giving Zoë Jordan your Personal Details you consent to this limited disclosure to allow us to make our services available to you.

We may collect non-personal statistical data about the use of the website, such as sales, pages visited, times and volume of use of the services as well as traffic data. This statistical information does notinclude any information that can identify you personally or enable such third parties to contact you in any way.  If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

We will also retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products that are likely to interest you.

How can you stop receiving marketing communications from us?

If you wish to stop receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can  e-mail us from our 'Contact Us' page info@zoe-jordan.com.

Have you received e-mails from us?

If you are on our e-mail mailing list you may have received e-mails from us about our products, special offers, competitions and other matters. Each e-mail we send contains an easy, automated way for you to stop receiving e-mails from us. If you wish to do this, simply follow the instructions shown at the end of any e-mail.

Telephone calls with us

Calls may be recorded for monitoring our customer service standards and for security.

Data Protection Legislation

We comply with the Data Protection Act 1998 in respect of any information we hold.

Jurisdiction

Our website is controlled and operated in the UK. These Terms and Conditions, and all matters connected with any order you place on our website, are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, our website or any order you place with us on it.

General

We may change our Terms and Conditions at any time. In the event ofany of these Terms and Conditions proving to be invalid or un-enforceable the remainder of these terms and conditions will still continue to have full force and effect.

Still have questions?

E-mail info@zoe-jordan.com or phone us on 0207 352 8868 for more details.