Customer service is of premier importance to us at Zoë Jordan. Your confidence in us and the service we provide is our number one priority. We believe our returns policy is fair and open, however, there are some stipulations that we make in the interest of efficiency:
In the event of a return, we require that you return the new and unused goods to us with all the original labeling attached within 7 days (UK), 14 Days (International) of receiving the goods.
New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. Zoë Jordan will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return.
Zoë Jordan will be happy to refund you the amount that you paid for the item but will not refund you the postage of those items to or from our offices.
Please note, Gift Returns can only be exchanged for an Zoë Jordan credit note. If you are a non-London customer and would like to use your credit note online, then please get in touch with our head office to organise an online purchase with your credit note. Returns or exchange cannot be made on any sale items.